FAQ

Everything you might want to know before you arrive.

Check-in, parking, WiFi, smart lock, kitchen, pool, pets, and house rules — answered in plain language so you can plan your stay with confidence.

Q&A

Everything you need to know before booking.

Location & Accessibility

Haven Haraya is located at Alder Residences, Acacia Estates, Taguig City, Philippines.

Haven Haraya is approximately 20 minutes from BGC, depending on traffic conditions.

Yes. Haven Haraya is approximately 20–30 minutes from NAIA, depending on traffic conditions.

You may pin Alder Residences, Acacia Estates, Taguig.

We're conveniently located near:

  • Bonifacio Global City (BGC)
  • Venice Grand Canal Mall
  • SM Aura
  • Market! Market!
  • Vista Mall Taguig
  • Acacia Town Center

Nearby Essentials

Yes. Savemore Market at Acacia Town Center is just a short walk away and is perfect for your daily essentials. You'll also find:

  • Pharmacy
  • Salon and spa services
  • Money changer and remittance centers
  • ATMs
  • Restaurants and cafés
  • Convenience stores

Everything you need for a comfortable stay is within easy reach.

About the Unit

The unit comfortably accommodates up to 6 guests, making it ideal for families, friends, couples, and small groups.

The living room is not air-conditioned. However:

  • Both bedrooms are fully air-conditioned
  • Ceiling fans and electric fans are provided
  • Guests often leave the bedroom doors open to allow cool air to circulate into the living area

Yes. High-speed Wi-Fi is available throughout the unit. We also provide a backup Wi-Fi connection for added reliability.

Yes. Dedicated workspaces are available inside the unit, making it suitable for remote work and business travelers.

Without a doubt, the balcony. It overlooks the landscaped, resort-style amenities and offers a beautiful view, especially during golden hour and sunset.

Yes. Guests have access to:

  • Refrigerator
  • Microwave
  • Induction cooker
  • Rice cooker
  • Espresso coffee machine
  • Toaster
  • Egg boiler
  • Cookware and dining essentials

Amenities & Entertainment

Guests can enjoy:

  • 58" Smart TV with Netflix, HBO Max, YouTube, and local channels
  • Mini karaoke
  • Board games
  • The Nook Bar
  • Private balcony
  • High-speed Wi-Fi
  • Dedicated workspaces

The Nook Bar is our cozy coffee and drink corner, perfect for slow mornings, afternoon coffee breaks, or winding down in the evening.

Absolutely. Many guests love The Nook Bar, the balcony, and our thoughtfully designed interiors that are perfect for capturing memorable moments.

Pool & Community Amenities

Yes. Guests may access the swimming pool subject to the property's guidelines.

Pool access is subject to the following:

  • Available Mondays to Wednesdays only
  • Operating hours: 8:00 AM to 9:00 PM
  • Up to 6 guests per group
  • ₱200 per person (payable directly to the PMO office)
  • Proper swimwear is required at all times
  • Not available to guests during weekends and holidays

No. Gym access is exclusive to residents.

Guests may also enjoy:

  • Sky Lounge
  • Landscaped gardens
  • Walking paths
  • Open community spaces

Located on the building's roof deck, the Sky Lounge offers stunning views of the Taguig skyline and is especially beautiful during sunset.

Pets

Yes. We welcome pets with prior approval.

Yes. A pet fee applies for the entire duration of your stay.

We simply ask that pets are supervised at all times and that guests help keep the unit clean and comfortable for future guests.

Check-in & Check-out

Standard check-in is 3:00 PM.

Standard check-out is 11:00 AM.

Haven Haraya offers self-check-in via smart lock. Detailed arrival instructions will be provided before your check-in date.

Booking Requirements

Valid IDs are required for guest authorization and registration in accordance with property policies.

Visitors are allowed but must be coordinated in advance.

No. Overnight stays are limited to registered guests only.

Parking

Yes. Haven Haraya includes one designated parking space.

Please use only the designated parking space. Unauthorized parking may result in penalties imposed by the property management.

House Rules & Security

No. We aim to maintain a peaceful and relaxing environment for all residents and guests.

Yes. Quiet hours are observed in the evening.

Smoking and vaping are only permitted in designated outdoor areas and are strictly prohibited inside the unit.

Yes. The community is monitored by 24/7 building security to help ensure a safe and comfortable stay for all residents and guests.